Four steps with no mystery
Every engagement follows the same rhythm. You always know where we are and what comes next.
Assess
About 1 to 2 weeksWe talk with your team, review devices, software and spend and find what costs you the most.
Plan
About 1 weekYou get a written plan with priorities, pricing and owners. You decide what we take on.
Set up
About 2 to 6 weeksWe deliver hardware, move accounts and connect systems in stages so nobody loses a workday.
Run
OngoingHelpdesk, monitoring and a planned refresh. We check in every month and adjust as you grow.
What onboarding looks like
Discovery
We inventory every device, account and subscription and talk to the people who use them. You get a single list of what you have.
Quick wins
We turn on multi-factor login, fix backups that are not running and cancel software nobody uses.
Setup
New leased hardware arrives configured. Helpdesk and monitoring go live and your team learns how to reach us.
Review
We walk you through a written report on what changed, what is left and a roadmap for the next year.
How we prioritize requests
Reach us by email, phone or the support portal. Every request gets a ticket so nothing falls through.
| Priority | What it means | How we handle it |
|---|---|---|
| Urgent | Work is stopped for many people, a security incident or a key system is down. | Highest priority, worked until resolved or a workaround is in place. |
| High | One person cannot work or an important function is degraded. | Picked up ahead of routine work. |
| Normal | Something is broken but there is a workaround. | Handled in order, typically the same or next business day. |
| Request | New user, new software or a change to settings. | Scheduled at a time that works for you. |
Exact response targets, support hours and after-hours coverage are set in your service agreement.
Ways to engage
Monthly plans for leasing and managed IT, retainers for consulting and fixed quotes for one-time projects. See pricing.
Who you work with
A named lead who knows your business, backed by specialists when the work calls for them. You get a short written report every month.
Want a second set of eyes on your setup?
Book a free consultation or start with our IT assessment. Either way you get a straight answer on what to fix first.