Fair questions with straight answers
If yours is not here, send it over and a real person will reply.
Is leasing more expensive than buying?
Over the life of a device the total can come out close, and sometimes higher. What you get is no large upfront purchase, a fixed monthly cost, setup and warranty handled and a planned refresh. For many businesses the cash flow and time saved matter more than a small difference in total cost. We will show you both numbers so you can decide.
We already have an IT person. Do we still need you?
Plenty of our plans support an in-house person. We take the helpdesk tickets, patching and after-hours monitoring so they can focus on projects. Co-managed support usually costs less than full managed IT.
Are we locked into a long contract?
Support plans run month to month after any onboarding period. Hardware leases have a set term that we agree on with you up front. Your agreement spells out what happens if you need to end early.
What if we are too small for this?
Most of our services work for teams as small as five people. If something does not make sense at your size we will say so and point you to a simpler option.
Can you work with the equipment we already own?
Yes. We support existing devices that are in good shape and only suggest leasing replacements when a machine is past its useful life or out of warranty.
What happens to leased devices at the end of the term?
You can refresh to new models, extend the lease month to month or return the devices. Before anything leaves your office we wipe it securely and give you a record of it.
How fast can you respond when something breaks?
Response times depend on how urgent the issue is and are written into your service agreement. Urgent issues that stop work go to the front of the line. Routine requests are handled in order the same or next business day in most cases.
Do you work outside our area?
Most support happens remotely so we can help businesses in many locations. For on-site work and hardware delivery we will confirm coverage for your address before you sign.
Is my data safe with you?
We use the access we need and nothing more, protect our own accounts with multi-factor login and log the work we do. You can read the details on our security page and in your service agreement.
Want a second set of eyes on your setup?
Book a free consultation or start with our IT assessment. Either way you get a straight answer on what to fix first.